Please find below all the Terms and Conditions applicable to La Cruise website.

USER PRIVACY

Our privacy policy document is designed for use in relation to this website (www.Lacruise.in) which may collect and process personal information. Please read the notes accompanying the privacy policy very carefully. La Cruise may change this policy from time to time by updating this page. This policy is effective from 1st Mar 2023.

La Cruise is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used under this privacy statement.

What do we collect?

We may collect the following information:

Name and contact information, including email address and phone number.
Demographic information such as postcode, preferences, and interests.
Other information relevant to visitors/customer surveys and/or offers.

Use of information we gather

We may require this information to understand your needs and provide you with better products and services, in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers, or other information.
From time to time, we may also use your information to contact you for market research purposes. We may use the information to customize the website.
Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting.

La Cruise undertakes not to disclose the information provided by the visitor to this website to any person unless such action is necessary to the extent required by law and for regulatory purposes.
However, La Cruise collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring website, and the date and time of each visitor request.

La Cruise's purpose in collecting non-personally identifying information is to better understand how the visitors use its website. La Cruise may, from time to time, release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at info@lacruise.in. We will promptly correct any information found to be incorrect.

SHIPPING & DELIVERY
La Cruise understands your world and takes the best care to send you your ordered product at the soonest possible. We offer free shipping on all the orders placed from our website www.lacruise.in.
We offer free shipping on all prepaid orders. However, in some cases, Shipping and handling rates may be applicable based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

The ordered products are shipped to you within 7-10 working days from the date of order. However, during the time of festivals, sale or special circumstances, it may take longer.
One order can be shipped only to one address, which you will specify at the time of payment. In case you wish to ship the product to different addresses, you need to place separate orders accordingly.
Orders are processed between Monday and Saturday. Orders placed on Sundays or public holidays are processed on the next working day through reputed delivery partners. 
While we shall attempt to ship all items bought though a single order together, in some cases it may not be possible due to different product sizes, characteristic, locations or availability. 
All orders are shipped with a tax paid invoice from La Cruise. A virtual copy of the same will be mailed to your email id too. 
A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.La Cruise.in. 
Return & Replacement Policy

La Cruise understands how much you value your every purchase, and we commit to making your shopping experience with us as seamless & delightful as possible.  

We assure you that all La Cruise products are brand new and 100% genuine. La Cruise products go through rigorous quality check processes before they leave our warehouse.
It is suggested that the customer records a video while unboxing of the product so as to verify the product conditions during delivery.

If the packaging is tempered, the customer requires mentioning it on POD (Proof of delivery) and accept the product.

La Cruise provides following service support to its customers:

On-site service:

For any damage / defective case the customer needs to share the unpacking video to info@lacruise.in 
La Cruise Service team shall inspect the shared video & connect with the customer within 48-72 working hours for a resolution
Cancellation Policy

Terms of cancellation
A User is permitted to fully or partially cancel orders prior to their dispatch from La Cruise.
Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique order identification number received by the User and requesting La Cruise to process a cancellation by sending an email to info@lacruise.in
In all events of cancellation prior to the dispatch of the purchased products, La Cruise shall initiate refunds in 7 to 10 business days from the date of return request ( it can take longer as it vary from bank to bank). 
Cancellation request received after the product is dispatched will not be accepted.

Product Pricing
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all the money received from the customer.
Prices are subject to change without advance notice.
All prices on this website are in Indian Rupees. For international cards used on the website, the banks' applicable exchange rate and charges will apply. We have no jurisdiction over this, and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.
All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
Our products are liable for GST in India.
Warranty Policy

All Products of La cruise comes with 1 year warranty, which does not include physical damage to the product. La Cruise team will inspect the situation and will take action accordingly be it with the replacemet of the product, Repairing the products or refunding the full/Partial amount to the customer. La Cruise holds the rights to take action as per the siatuation of the defective product.

GOVERNING LAW & JURISDICTION

This agreement and any sales here under shall be governed by the laws of India. The parties to the dispute shall make all endeavors to settle their disputes amicably. If the parties are unable to settle their dispute amicably, the dispute shall be resolved as per applicable Law. The disputes shall be settled as per Laws of India and shall be subject to the Jurisdiction of Courts of Delhi.